To initiate a return, simply contact our customer service team with your order details. They will guide you through the process and provide you with a return authorization if applicable.

No, we do not charge any restocking fees for returns. You will receive a full refund for the returned item(s).

Once we receive your returned item(s), we will process your refund within 3-5 business days. Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution.

Yes, we offer exchanges for items of the same value if you received a defective or incorrect item. Please contact our customer service team for assistance with exchanges.

If your item arrives damaged or defective, please contact us immediately with photos of the damaged or defective item. We will arrange for a replacement or a refund, depending on your preference.

While returning the item in its original packaging is preferred, it's not always necessary. However, please ensure that the item is securely packaged to prevent any damage during transit.

Sale or clearance items are eligible for returns unless otherwise stated. Please check the product description or contact our customer service team for clarification.

If you received the wrong item, please contact our customer service team immediately. We will arrange for the correct item to be shipped to you or provide you with a refund, depending on your preference.